Nigeria launches digital platforms for citizens to track government services

Ordinary Nigerians will soon have direct means to monitor government expenditure and demand quality service delivery through newly developed digital platforms by the Bureau of Public Service Reforms (BPSR). The Director-General of the BPSR, Dr. Dasuki Arabi, announced that three transformative digital platforms are set for formal launch on July 14, 2026.

These platforms are designed to bolster transparency, accountability, knowledge management, and evidence-based implementation of public service reforms across all government levels. Arabi emphasized a paradigm shift in governance, where citizens are viewed as valued customers with the right to determine service quality. "The citizen must not be seen as just an ordinary human being interacting with us. He is our customer; he has the right to dictate and determine where we go now," he stated.

With the complete digitalization of public financial management and budget preparation, citizens and civil society groups can now easily access information on budgetary allocations and utilization. This initiative signals the end of secrecy in governance, enabling the swift identification and public disclosure of service delivery gaps. Arabi noted significant changes in public service delivery over the past two decades, with information now proactively shared with the media and citizens.

To ensure these benefits reach the grassroots, the BPSR plans to extend sensitization and engagement frameworks to zonal, state, and local government levels. This drive will educate Nigerians on how to effectively question and demand accountability from local authorities. The upcoming platforms include the Reforms Tracker Dashboard for real-time monitoring of reform milestones, the Knowledge Repository as a central digital library for reform policies, and the National Strategy for Public Service Reform (NSPSR) Strategy Dashboard.

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The citizen must not be seen as just an ordinary human being interacting with us. He is our customer; he has the right to dictate and determine where we go now.