Nigeria’s FCCPC probes Uber’s abrupt exit from the market

Nigeria’s competition and consumer protection regulator has opened an investigation into Uber’s abrupt departure from the country, focusing on what happened to customers whose services had not been fulfilled when the company stopped operating.

Tunji Bello, chief executive of the Federal Competition and Consumer Protection Commission, said the commission was examining the circumstances of the exit and Uber’s obligations to consumers. “We are looking into the manner of their exit, particularly in respect of unfulfilled services to the customers,” he told Bloomberg.

Uber announced on Sept. 2 that it would wind down operations in Nigeria and Uganda effective immediately. The company described the move as the result of a “thorough review” and said it applied only to those two markets, without affecting its operations elsewhere in Africa.

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We are looking into the manner of their exit, particularly in respect of unfulfilled services to the customers.

The departure has encouraged rival ride-hailing platforms Bolt and inDrive to signal plans to expand and claim a larger share of Nigeria’s market. Uber had operated in Nigeria for more than a decade, but repeatedly faced disputes with drivers over fares, commission rates and working conditions. Drivers protested against the company in 2017, 2023 and 2025.

The Nigerian investigation comes as Uber undertakes a wider global restructuring. The company has announced plans to eliminate more than 3,000 jobs, reduce management layers and refocus spending on its core business. The FCCPC’s probe will examine how the company treated customers and dealt with services that remained outstanding when its Nigerian operations ended.

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After a thorough review, we have taken the difficult decision to wind down operations in Nigeria and Uganda, effective September 2, 2026. This decision is limited strictly to these two markets and does not impact our operations across the rest of the continent.