Nita-U Unveils Five-Year Strategy to Increase Use of Digital Government Services

The National Information Technology Authority-Uganda (NITA-U) has unveiled a new five-year Strategic Plan (FY2025/26 to FY2029/30) designed to accelerate Uganda's digital transformation by significantly increasing the adoption of digital government services. The plan aims to raise the proportion of Ugandans actively using e-government services from the current 9.2 percent to a target of 40 percent by the end of the 2029/30 financial year.

Launched alongside a Client Charter and Service Delivery Standards, the strategy is deeply integrated with national development blueprints, including Uganda's Vision 2040, the Fourth National Development Plan (NDP IV), and the National Digital Transformation Programme. It prioritizes six critical areas: expanding ICT infrastructure, enhancing digital government services, strengthening cybersecurity and data protection, promoting business process outsourcing and IT-enabled services, ensuring regulatory compliance, and improving institutional performance.

Kenneth Bagarukayo, Commissioner for Data Networks Engineering, representing the Minister of ICT and National Guidance, stressed that the strategy's success depends on government institutions fully leveraging the established digital infrastructure and platforms. He affirmed that the Ministry of ICT and National Guidance will closely monitor progress while offering essential oversight and support.

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Uganda has invested significantly in building the digital foundations--the infrastructure, the platforms and the regulatory framework. What this plan now demands is that government uses what has been built. Every Ministry, Department and Agency has a role to play, and the Ministry of ICT and National Guidance will be watching that progress closely while offering oversight and support.

NITA-U Executive Director Dr. Hatwib Mugasa detailed measurable targets, including increasing the connectivity of Ministries, Departments, and Agencies to the UGHub data integration platform from 37% to 73%. Utilization of the National Data Centre is projected to rise from 70% to 83%, and public satisfaction with e-government services is expected to climb from 22.2% to 35%. Compliance with national ICT laws and regulations is also targeted for improvement from 67% to 81%.

Dr. Mugasa emphasized that achieving digital transformation requires deliberate collaboration between the government, the private sector, and citizens, stating that it is not the responsibility of a single institution. NITA-U Board Chairman Alexander Kibandama added that the authority's future success will be measured not just by infrastructure development but by tangible outcomes.

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The work ahead requires deliberate collaboration between government, the private sector and citizens. Achieving digital transformation is not the responsibility of one institution alone.