Nueva EPS crisis hits 440,000 affiliates in Atlántico; complaints rise over healthcare access barriers

The crisis at Nueva EPS, Colombia's largest health insurance provider, is severely impacting approximately 440,000 affiliates in the Atlántico region. Patients are facing significant hurdles in accessing essential healthcare services, leading to a surge in complaints and legal actions known as 'tutelas'.

Users, health authorities, and patients themselves are denouncing considerable delays in obtaining medications, securing necessary referrals to specialists, and scheduling medical appointments. This situation has amplified concerns about the ability of these individuals to receive timely and adequate medical attention, particularly for chronic or serious conditions.

The growing worry extends to the financial stability of Nueva EPS. The company's precarious financial state is seen as a primary driver of the service disruptions. Authorities and patients alike are highlighting the systemic barriers that are preventing access to crucial health services, painting a grim picture for healthcare provision in the region.