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Artificial intelligence is entering a new era with the rise of agentic AI, systems designed to move beyond simple responses and actively plan, decide, and execute tasks across various software applications. This advanced form of AI aims to achieve defined objectives with limited human oversight, marking a significant shift from conventional AI assistants.

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Our product has enabled AI to handle most routine customer enquiries, allowing businesses to provide customer support around the clock.

Agentic AI systems can break down complex goals into smaller, manageable steps, determine the necessary sequence of actions, and interact with external software through APIs to complete tasks. For instance, while a traditional assistant might suggest flight options, an agentic AI could search for flights, compare prices, book the ticket upon user approval, and send confirmation automatically. Global research firm Gartner predicts that by 2028, agentic AI will be making autonomous decisions in approximately 15% of daily work decisions, with one-third of enterprise software applications expected to incorporate this technology.

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Users often perceive conversations as natural because responses are delivered quickly and with contextual awareness.

While still in its early stages in Bangladesh, local technology firms are beginning to develop and deploy agentic AI solutions. FastCom AI, a platform developed by Ascend AI, exemplifies this trend. It is designed to manage customer interactions comprehensively, combining conversational AI with business knowledge retrieval and task execution. Yaseen Nur, founder and CEO of Ascend AI, stated that their platform automates customer support, sales, and follow-up processes across messaging platforms. He highlighted a successful implementation at an e-commerce business, where the platform reduced the customer messaging staff from 20 to just two, demonstrating the significant efficiency gains achievable with agentic AI.

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This reduced c