Oman achieves new milestone in government digital transformation journey

The Sultanate of Oman has reached a significant milestone in its digital transformation, achieving an overall score of 75 percent in the 2025 Government Electronic and Mobile Services (GEMS) Maturity Index. This represents an improvement from the 72 percent recorded in 2024, according to the index issued by the United Nations Economic and Social Commission for Western Asia (ESCWA).

This achievement underscores Oman's successful national efforts to enhance the efficiency and quality of its digital services. The government's approach prioritizes the beneficiary, driving continuous improvement and elevating the user experience. The GEMS index evaluates services based on three pillars: availability and sophistication, usage and user satisfaction, and public outreach.

Oman demonstrated advanced performance across the index's core pillars. In public outreach, its score rose to 86 percent in 2025 from 76 percent in 2024. The service availability and sophistication pillar saw an increase to 81 percent from 80 percent, while service usage and user satisfaction improved to 65 percent from 63 percent.

The Sultanate also excelled in indicators related to digital services and infrastructure. It achieved 96 percent for the availability of digital content supporting services, 96 percent for service uptime, and 96 percent for the environment surrounding emerging technology deployment. Furthermore, integration among government entities scored 91 percent, and service access via digital identity reached 89 percent.

Qualitative indicators also showed progress, with the percentage of new services accompanied by marketing and awareness campaigns jumping from 76 percent in 2024 to 97 percent in 2025. Open data availability also increased significantly, from 80 percent to 89 percent, with formats for providing open data rising from 77 percent to 97 percent.