Oman Hajj Mission wins silver award for pilgrim services

The Sultanate of Oman, represented by the Omani Hajj Mission, has received the Silver “Labaytum” Award for Excellence in Services for the Guests of Allah. The award was presented under the regional awards category for Hajj Affairs Offices across the Islamic world.

The accolade recognizes the mission’s outstanding performance in delivering integrated services to Omani pilgrims. It also acknowledges their success in enhancing service quality, regulatory compliance, and overall pilgrim satisfaction throughout the Hajj journey.

Saudi Arabia’s Ministry of Hajj and Umrah organizes the “Labaytum” Awards to foster competitiveness among Hajj affairs offices and improve the quality of services offered to pilgrims. Evaluation criteria include office performance, pilgrim satisfaction, adherence to regulations, and the implementation of awareness programs and innovative initiatives.

The Omani Hajj Mission earned the award by achieving advanced results in key performance indicators such as operational efficiency, quality of field services, guidance efforts, transportation management, and compliance with health and regulatory requirements. The mission was also commended for implementing qualitative initiatives that enriched the pilgrim experience and their spiritual journey, underscoring Oman's commitment to high-quality Hajj services.