Oman Housing Bank launches digital platform to speed up housing finance applications

Oman Housing Bank has launched its inaugural Digital Waiting List Platform, a significant step in modernizing its housing finance services. The platform was unveiled during the opening of the Real Estate Exhibition, held as part of the Khareef Salalah (monsoon) 2026 activities.

This new digital service empowers citizens to initiate their housing finance journey entirely online. Applicants can create an account, submit personal and employment details, specify financing preferences, upload necessary documents, and receive real-time updates throughout the application process, eliminating the need for initial branch visits. The initiative is part of the bank's "Reserve Your Turn" campaign, aiming to enhance customer experience through increased transparency, speed, and convenience.

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The Digital Waiting List is transforming the way citizens access housing finance by redesigning the customer journey from the very first step. Instead of multiple visits to our branches, applicants can now begin the process digitally from wherever they are, saving valuable time and making the experience significantly more efficient.

In conjunction with the platform's launch, the bank announced a faster processing of its housing finance waiting list. Applications submitted during April and May 2026 are now being processed, representing a total of 1,252 applications with a combined financing value exceeding OMR63 million. This acceleration demonstrates the bank's commitment to reducing waiting times and delivering financing solutions more efficiently.

Moosa Masoud Al Jadidi, CEO of Oman Housing Bank, stated that the Digital Waiting List is a key component of the bank's digital transformation strategy, aligning with Oman Vision 2040's goals for smarter public services. He emphasized that the platform redesigns the customer journey, allowing applicants to start the process from anywhere, saving time and improving efficiency. The bank plans to continue investing in digital solutions to enhance customer experience and operational effectiveness.

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The progression of the waiting list to include April and May applications demonstrates the Bank's commitment to accelerating access to housing finance. We will continue investing in innovative digital solutions that improve customer experience, increase operational efficiency and ensure citizens receive the services they need faster than ever before.