Ombudsman Praises Jakarta's Public Service Commitment Amidst Ongoing Issues

The Indonesian Ombudsman has commended the Jakarta provincial government for its dedication to enhancing public services, recognizing the administration's consistent progress since 2022. This recognition comes as the provincial government achieved the highest category in the Ombudsman's 2025 Public Service Delivery Assessment.

However, the Ombudsman also pointed to persistent problems within public services. By mid-2026, the Jakarta Raya Ombudsman Representative had received 566 public complaints. The most frequent issues cited were prolonged delays in service completion, followed by procedural irregularities, failure to provide services, and staff incompetence. Complaints predominantly concerned land affairs, education, and administrative services.

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We appreciate its commitment to continuously improve the quality of public services from year to year.

The Ombudsman announced its upcoming 2026 Public Service Maladministration Assessment, also known as the Ombudsman Opinion, set to take place from August to November. This assessment will evaluate fundamental services including education, healthcare, and civil registration. The Ombudsman urged the provincial government to facilitate outreach to relevant regional bodies before the assessment begins to ensure its effectiveness and promote sustainable improvements.

Additionally, the Ombudsman requested institutional support from the Jakarta government for its local representative office, particularly regarding office facilities and infrastructure to aid its oversight functions. Governor Pramono Anung welcomed the meeting, affirming the government's commitment to transparency and prioritizing budgets for health, education, and social welfare.

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I am a person who lives by the belief that whether watched by one person or watched by the public, it is better to be watched by the public.