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🇮🇩 Indonesia /Health & Science

Ombudsman pushes for maladministration prevention to strengthen BPJS Kesehatan services

From Republika · () Indonesian

Translated from Indonesian, summarized and contextualized by DistantNews.

At a glance

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  • The Indonesian Ombudsman emphasized that preventing maladministration is crucial for overseeing public services, including BPJS Kesehatan (national health insurance).
  • A systemic review conducted in 2025 identified potential gaps in regulations and policies that could lead to maladministration, with BPJS Kesehatan receiving 255 public reports in five years.
  • The Ombudsman is proactively working with BPJS Kesehatan and relevant ministries to improve governance and public trust, focusing on efficient complaint management.

The Indonesian Ombudsman stressed the critical importance of preventing maladministration as a key component of public service oversight, particularly concerning the national health insurance provider, BPJS Kesehatan. This emphasis follows a systemic review conducted by the Ombudsman in 2025, which aimed to identify and address potential weaknesses in the system.

Maneger Nasution, a member of the Ombudsman RI, stated that proactive prevention is paramount, as maladministration can erode public trust in government services. "As an effort to prevent, a systemic review that has been carried out by the Ombudsman RI in 2025 regarding the Optimization of Health Services in Pratama Hospitals," Nasution explained during a meeting with BPJS Kesehatan officials in Jakarta. The Ombudsman is awaiting follow-up actions based on the review's findings.

As an effort to prevent, a systemic review that has been carried out by the Ombudsman RI in 2025 regarding the Optimization of Health Services in Pratama Hospitals.

— Maneger NasutionA member of the Indonesian Ombudsman explained the purpose of a recent systemic review.

The Ombudsman's preventive measures include systematic reviews and rapid assessments to map potential regulatory and policy loopholes that could foster maladministration. They also conduct outreach and education for state administrators and the public on public service standards. Furthermore, the Ombudsman actively coordinates with relevant ministries and agencies to enhance governance and prevent recurring issues.

Data from the Ombudsman reveals that BPJS Kesehatan received 255 public reports over the past five years. The most frequent allegations of maladministration involved failure to provide services, procedural deviations, and prolonged delays. In response, BPJS Kesehatan's Director-General, Prihati Pujowaskito, acknowledged the ongoing challenges in service delivery and committed to implementing the Ombudsman's recommendations for service quality improvement.

We will follow the suggestions for improvement submitted by the Ombudsman in improving the quality of service.

— Prihati PujowaskitoThe Director-General of BPJS Kesehatan committed to implementing recommendations.
DistantNews Editorial

Originally published by Republika in Indonesian. Translated, summarized, and contextualized by our editorial team with added local perspective. Read our editorial standards.

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