Panama orders power distributors to improve service

Panama's National Public Services Authority (ASEP) has mandated that electricity distributors Edemet, Edechi, and ENSA implement compulsory action plans to address service deficiencies and enhance customer support. This directive comes after a rise in citizen complaints across various channels.

ASEP General Administrator Zelmar Rodríguez met with executives from Naturgy, which operates Edemet and Edechi, and ENSA. She demanded immediate corrective measures and verifiable commitments to resolve issues identified by the regulator. "We are constantly monitoring cases reported by citizens through our various platforms. We demand immediate solutions to the inconsistencies that continue to affect customers and users of the electric service," Rodríguez stated.

The action plan targets key findings from ASEP's oversight. These include measures for high energy consumption claims, inadequate notification for meter replacements, delays in responding to regulatory requests, long waits at commercial agencies, and handling of electrical equipment damage claims. It also aims to reduce voltage fluctuations, speed up public lighting repairs, and correct meter reading cycles exceeding regulatory periods.

ASEP will maintain ongoing monitoring and oversight of these measures. The goal is to verify sustainable improvements in both the quality of the electricity supply and the customer service provided.

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We are constantly monitoring cases reported by citizens through our various platforms. We demand immediate solutions to the inconsistencies that continue to affect customers and users of the electric service.