Panama warns World Cup fans of scams, urges caution with purchases

As the World Cup approaches, Panamanian fans are eager to buy tickets, travel packages, and electronics. However, the Authority for Consumer Protection and Competition Defense (Acodeco) is warning consumers about potential scams. The agency advises fans to take precautions, especially when buying online or through third parties.

Acodeco emphasizes the importance of keeping all purchase documents, including contracts, payment receipts, bank transfer confirmations, emails, and chat logs. These records are crucial if a consumer needs to file a complaint or report fraud. Omar Medina, a consumer protection official at Acodeco, stated that the agency can only help consumers when the company involved is physically located in Panama. "Only when you come to file the complaint, we begin the administrative process and, as Acodeco, we must go notify the company personally. If the company does not have a physical location, we cannot carry out the corresponding procedures," he explained.

For those purchasing electronics like televisions or sound systems, Acodeco recommends verifying several aspects before completing the purchase. Key recommendations include checking for irregularities, ensuring the price is clearly displayed, confirming advertised features match the actual product, and requesting a product warranty. Ramón Abadi, an Acodeco administrator, advised that promotional offers should clearly state if they are limited to a specific quantity of products. Consumers have the right to clear and truthful information and can report violations through the Sindi app, Acodeco's social media, or its website.