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Paraguay's ANDE cuts electricity debt rate by reporting 25,000 customers to credit bureau
🇵🇾 Paraguay /Energy & Infrastructure

Paraguay's ANDE cuts electricity debt rate by reporting 25,000 customers to credit bureau

From ABC Color · () Spanish

Translated from Spanish, summarized and contextualized by DistantNews.

At a glance

News Named sources Outcome reported
  • Paraguay's state electricity company, ANDE, reduced its delinquency rate from 19.1% to 15.6% in one year by reporting over 25,000 customers to a credit bureau.
  • The company aims to reach a 14% delinquency rate by the end of 2026 and 11% by 2028, aligning with regional averages.
  • This strategy combines debt refinancing promotions with the inclusion of debtors owing at least six bills and over 1.5 million guaraníes to Equifax, excluding social tariff users.

Paraguay's state electricity company, ANDE, has significantly reduced its delinquency rate to 15.6% from 19.1% in just one year. This achievement follows the company's decision to report over 25,000 delinquent customers to the credit bureau Equifax, formerly known as Informconf. The move aims to improve financial stability and meet institutional goals.

The institution closed 2025 with a delinquency rate of 18.8%, after reaching a peak of 29% during the pandemic.

— Hugo RolónExplaining the historical context of ANDE's debt levels.

Hugo Rolón, ANDE's commercial manager, explained that the company ended 2025 with an 18.8% delinquency rate. This figure had peaked at 29% during the pandemic when payment suspensions were in place. The current strategy, developed with the Ministry of Economy and Finance, targets a 14% rate by the end of 2026 and 11% by 2028, which is considered the regional average for electricity distributors.

The institutional goal, set with the Ministry of Economy and Finance, is to close 2026 with a rate of 14% and reach 11% in 2028, a value considered the average for electricity distributors in the region.

— Hugo RolónOutlining ANDE's future targets for reducing delinquency.

To achieve these targets, ANDE is employing a two-pronged approach. This includes the "Ñande Ahorro 2026" refinancing promotion, running until August 31, and the inclusion of debtors in Equifax's credit information service. Only customers with at least six unpaid bills and a debt exceeding 1.5 million guaraníes are reported, with social tariff users automatically excluded. Since July, 25,073 customers with a total debt of 276 billion guaraníes have been sent to the credit bureau. Of these, 4,347 have since regularized their payments, primarily through payment plans.

Only customers who meet two simultaneous conditions are sent to Equifax: owing at least 6 bills and having a debt exceeding 1,500,000 guaraníes.

— Hugo RolónDetailing the criteria for reporting customers to the credit bureau.

The impact of these measures is already evident. Rolón stated that the weekly debt managed has nearly doubled, and financing operations have increased significantly. July 2026's revenue was 20% higher than in July 2025. The majority of the debt remains within the residential sector, though it has decreased from $165 million to $138 million, with 280,000 customers still owing payments.

From July, when the information exchange began, ANDE sent 25,073 customers to the risk center, with a total debt of 276 billion guaraníes.

— Hugo RolónReporting the initial results of the credit bureau reporting initiative.
DistantNews Editorial

Originally published by ABC Color in Spanish. Translated, summarized, and contextualized by our editorial team with added local perspective. Read our editorial standards.

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