Peru's ATU explains how to report violations of discounted public transport fares

Peru's public transportation system offers legally mandated benefits, including discounted fares for students and free passes for individuals with disabilities, police, and firefighters. However, these provisions are frequently disregarded by transport operators, leading to user complaints.

The Authority for Urban Transport for Lima and Callao (ATU), responsible for overseeing these preferential tariffs, has outlined a clear process for passengers to file complaints against improper fare collection. The ATU emphasizes the critical importance of collecting concrete evidence to support any claims.

Users are advised to document incidents with photographs or videos, noting the date, time, location, and the transport company's details, including the vehicle's license plate and route. This evidence should be submitted to denunciasfiscalizacion@atu.gob.pe, along with a description of the event and the affected user's valid identification card.

Last May, the ATU received over 400 complaints regarding violations of discounted and free passage policies. However, more than 220 of these cases could not result in sanctions due to insufficient proof. The ATU stressed that strong evidence is crucial for identifying offenders and imposing appropriate penalties, urging passengers to meticulously gather and submit all required information.

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It is important to register evidence of the facts through photographs or videos and send them to the email address denunciasfiscalizacion@atu.gob.pe, attaching a brief description of what happened and the necessary information to support the complaint.