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Peru's Indecopi advises on recovering money from unrecognized card charges
🇵🇪 Peru /Crime & Justice

Peru's Indecopi advises on recovering money from unrecognized card charges

From La República · () Spanish

Translated from Spanish, summarized and contextualized by DistantNews.

At a glance

News Official statement Context piece
  • Consumers in Peru experiencing unrecognized charges on their credit or debit cards should immediately block the card and associated digital channels to prevent further fraudulent activity.
  • The National Institute for the Defense of Competition and Intellectual Property (Indecopi) advises consumers to gather evidence, such as screenshots and transaction details, before formally filing a claim with their financial institution.
  • If the financial institution fails to resolve the issue within 15 business days, or if the transaction occurred after the card was blocked, consumers can escalate their complaint to Indecopi for mediation or formal legal action.

Consumers in Peru facing unauthorized transactions on their credit and debit cards are urged to act swiftly to protect their finances. The National Institute for the Defense of Competition and Intellectual Property (Indecopi) has reiterated the crucial steps individuals must take upon detecting suspicious activity on their accounts.

The first measure consists of immediately blocking the affected card and associated digital channels, such as internet banking or electronic wallets.

— IndecopiAdvising consumers on immediate actions to take upon detecting unrecognized charges.

The immediate priority, according to Indecopi, is to block the affected card and any linked digital access points, such as online banking or e-wallets. This action halts further unauthorized use while an investigation commences. Consumers are also advised to meticulously document all transactions in question, retaining evidence like screenshots, emails, and transaction logs. This documentation is vital for the subsequent claims process.

The bank has the obligation to evaluate the case and issue a response within a maximum of 15 business days.

— IndecopiOutlining the timeframe for financial institutions to address consumer complaints.

Following these initial steps, the consumer must formally lodge a complaint with their financial institution. Banks are legally obligated to investigate such claims and provide a response within a maximum of 15 business days. Indecopi emphasizes that if a transaction occurs after a card has been blocked, the financial institution bears the responsibility. Should the bank fail to offer a satisfactory resolution, consumers have recourse through Indecopi's virtual claims platform for mediation or can file a formal complaint, potentially leading to sanctions against the financial provider.

If a transaction was made after the card was blocked, the responsibility falls on the financial institution according to current regulations.

— IndecopiClarifying liability in cases of post-blocking transactions.
DistantNews Editorial

Originally published by La República in Spanish. Translated, summarized, and contextualized by our editorial team with added local perspective. Read our editorial standards.

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