Postal unions protest delays, cite management failures and staff shortages

Taiwanese postal and railway unions jointly protested at the Ministry of Transportation, criticizing management for "dereliction of duty" that has led to significant delays in mail and parcel delivery since the opening of the new A7 logistics center in northern Taiwan. The unions argue that frontline workers are bearing the brunt of these issues, exacerbated by long-term staff reduction policies.

Taiwan Post Industry Union chairman Liao Nai-chen stated that nearly 4,000 employees have been cut between 2002 and 2024, leading to difficulties in scheduling leave and increased workloads. He highlighted broken promises from Transportation Minister Wang Kuo-tsai to fill staff shortages within a month. The union also raised concerns about occupational safety, particularly heatstroke risks for outdoor workers due to prolonged exposure under high temperatures, attributing this to the intensified work pace.

Union representative Wen Chih-yu further alleged that management misrepresented the operational status of new machinery at the A7 facility, leading to a chaotic launch. He also criticized a "no sitting" policy during mail sorting, which he claims has caused severe foot problems for employees. Taiwan Railway Union chairman Tsao Chia-chun added that the corporatization of Taiwan Railways has resulted in talent drain and lower wages, impacting service quality.

Chunghwa Post responded that initial delays at the A7 center were due to the integration of equipment, personnel, and systems. They stated that operational efficiency has improved, with ongoing optimizations in equipment, logistics, and personnel training. The company confirmed that 1,812 new hires are expected, with the remaining staff shortage of 1,681 to be fully addressed by the fourth quarter of this year. Measures to mitigate heat risks, including providing cooling supplies and improving indoor ventilation, are also being implemented, along with an increase in beverage allowances for outdoor staff.