Profeco Reminds Consumers of Rights in Restaurants and Bars During World Cup; Urges Review of Charges

As Mexico anticipates a surge of visitors for the 2026 FIFA World Cup, the Federal Consumer Protection Agency (Profeco) has issued a reminder about consumer rights in restaurants, bars, and cafes. The agency aims to ensure fair practices and protect patrons during the busy tournament period.

Profeco stressed that establishments must provide clear information on products and services, display prices inclusive of taxes in Mexican currency, and clearly state the terms of any promotions. For reservations, businesses are obligated to honor the agreed date and time without imposing additional conditions or engaging in discriminatory practices. Furthermore, advance payments must not be grounds for denying service or demanding a minimum consumption.

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Tips are a voluntary gratuity, and no establishment can demand their payment or include them obligatorily on the bill.

The agency reiterated that tips are voluntary gratuities and cannot be mandated by establishments. Profeco also warned that charging extra fees for card payments violates the Federal Consumer Protection Law. Consumers are advised to meticulously review their bills before payment to identify any improper charges.

In addition to these guidelines, Profeco encouraged consumers to file complaints with the authority if they encounter any irregularities. This proactive measure seeks to maintain transparency and accountability within the hospitality sector throughout the World Cup.

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Charging a commission for paying by card is a practice contrary to the Federal Consumer Protection Law.