Renters Tops Client Satisfaction in Polish Rental Market

Warsaw, Poland – Renters has emerged as the leading operator in Poland's rental property market, according to the "Consumer Leader of Quality 2026" survey, which polled over 16,000 consumers. The company achieved the highest ratings for quality and an impressive 87.5% recommendation rate from its clients, a result that surprised even Renters' leadership.

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At Renters, we listen daily to the needs of property owners. We focus on solutions that help our clients better utilize their property's potential, provide them with a sense of security, high-quality guest service, and access to technology and local market data.

Kamil Krzyżanowski, CEO of Renters, attributed the success to the company's consistent focus on client needs. "At Renters, we listen daily to the needs of property owners. We focus on solutions that help our clients better utilize their property's potential, provide them with a sense of security, high-quality guest service, and access to technology and local market data," Krzyżanowski stated. He highlighted that professional service builds trust, which has now been formally recognized through this award.

Krzyżanowski also addressed the current landscape of rental property investment. While acknowledging that renting can still be a sound investment, he cautioned against impulsive decisions. "There is no longer room for random decisions," he advised. Key considerations for potential investors include meticulously analyzing the location for both purchase price and potential return on investment, evaluating the price-to-quality ratio (including the building's common areas and surrounding neighborhood), and assessing the property's future resale potential.

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Rent is still a good investment, but there is no longer room for random decisions.

Renters leverages its 21 years of experience and extensive data on reservations, turnover, and performance across various Polish locations to guide investors. Krzyżanowski warned against common investor mistakes, such as letting emotions dictate decisions or compromising on the quality of finishes and furnishings. He stressed the importance of investing in durable materials to minimize future renovation costs and enhance tenant appeal, as well as understanding property management and maintaining good neighborly relations, especially for short-term rentals.

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It turned out that 87.5% of clients recommend us to others. We didn't know we had such a high scale of recommendations. That's almost nine out of ten clients.