Romanian tourist forced to pay Turkish road tolls twice due to system error, claims report

A Romanian tourist has accused Turkish authorities of forcing him to pay road tolls twice, alleging a system malfunction prevented his initial payment from being registered.

“

I would like to know if anyone else has gone through the following experience and how they proceeded.

The traveler recounted his experience on a Facebook group dedicated to holidays in Turkey, explaining that he had paid all his HGS (High-Speed Toll System) obligations at a PTT office near Edirne before reaching the border crossing. He stated he had a sticker from the previous year and believed all dues were settled.

“

If you want to pass, you can pass on foot.

Upon reaching the border, an official informed him that he had outstanding debts. Although he presented a receipt as proof of payment, he was initially allowed to proceed. However, at the next checkpoint, the same issue arose, and he was told he needed to pay approximately 400 lei (about $75 USD) again, as the system would not allow him to pass.

“

The problem is with their system.

Initially refusing to pay a second time, the tourist sought explanations and was directed to speak with a supervisor. He described the interaction as unprofessional, with officials making jokes about him crossing on foot. Eventually, he was taken to the office of the actual director, where communication was difficult due to a language barrier. Using Google Translate, the director reportedly admitted that the problem was with their internal system, which was not updated. The director also allegedly mentioned that this issue affects Turkish citizens as well.

“

It is known that this problem exists, even Turkish citizens sometimes face it.