Ryanair's First Statements After Passenger Nearly Sucked Through Broken Window: What It Says About Compensation

Ryanair has broken its silence regarding a terrifying mid-air incident where a passenger was nearly pulled out of a plane window. The airline confirmed it has been in continuous contact with the family of the passenger involved since the event occurred earlier this month.

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Our customer relations team has been in constant contact with the family since the incident.

"Our customer relations team has been in constant contact with the family since the incident," stated Neil Sorahan, Ryanair's group chief financial officer, as reported by The Guardian. He lauded the crew's actions, stating, "Our crew did an extraordinary job and managed to bring the aircraft back to Thessaloniki. All passengers disembarked the aircraft safely. It was an excellent intervention by both the cabin crew and the pilots."

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Our crew did an extraordinary job and managed to bring the aircraft back to Thessaloniki. All passengers disembarked the aircraft safely. It was an excellent intervention by both the cabin crew and the pilots.

Sorahan indicated that discussions about potential compensation for the couple are premature, as the company awaits the results of the ongoing investigation. This incident involved Ljubisa Karović being pulled towards the exterior after engine fragments struck a plexiglass window during a flight from Thessaloniki to Memmingen. His wife, Svetlana Grković, managed to prevent him from being ejected by holding onto his legs, with assistance from two other passengers.

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It is much too early to discuss any potential compensation for the couple, as the company awaits the results of the investigation.

The U.S. National Transportation Safety Board (NTSB) will lead the investigation into the incident, which occurred on a Boeing 737 operated by Ryanair subsidiary Malta Air. "We welcome the NTSB designation. They will conduct a full and independent investigation. We are fully participating in the investigation and have personnel on the ground providing support," Sorahan added. He also assured that summer bookings remain strong and the fleet is safe, with no operational changes requested by U.S. or EU aviation authorities.

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We welcome the NTSB designation. They will conduct a full and independent investigation. We are fully participating in the investigation and have personnel on the ground providing support.