Salzburg Festival's protocol chief on style, diplomacy, and managing VIPs

Suzanne Harf, the chief of protocol at the Salzburg Festival, ensures that state guests and VIPs are impeccably hosted, a role demanding both diplomatic skill and a refined sense of style. Her responsibilities extend beyond mere etiquette; she is tasked with anticipating needs and managing any situation that arises to maintain the festival's prestigious atmosphere.

Harf's work involves meticulous planning and a deep understanding of guest expectations. She navigates the complexities of international relations and celebrity management, ensuring a seamless experience for attendees. Her approach emphasizes preparedness, from handling unexpected emergencies to ensuring guests feel comfortable and valued throughout their stay.

In a candid conversation, Harf revealed some of the less formal aspects of her high-stakes job. She spoke about dealing with difficult situations, the importance of small gestures, and even the surprising effectiveness of a piece of chocolate in lifting spirits. Her insights offer a glimpse into the intricate world of high-level event management, where attention to detail and human connection are paramount.