Security Guard Profession Changes, Service Competence Now a Need

The profession of security guards, or 'Satpam,' in Indonesia is undergoing a significant transformation, moving beyond its traditional security functions. In many service-oriented sectors, Satpam personnel are now the initial point of interaction for the public, making strong communication and service skills essential competencies.

This shift is driven by the growing need for security personnel in areas directly engaging with service users, including banks, hospitals, shopping malls, office buildings, industrial estates, and residential complexes. Moh Harsono, Director of Business at PT Prima Karya Sarana Sejahtera (PKSS), emphasized that Satpam acts as the frontline, shaping the public's initial impression of a service.

“

Satpam is the frontline that directly interacts with service users. Therefore, professionalism, attitude in service, good communication, and understanding of products are competencies that must be continuously improved.

"Satpam is the frontline that directly interacts with service users. Therefore, professionalism, attitude in service, good communication, and understanding of products are competencies that must be continuously improved," Harsono stated. He highlighted that Satpam's role now includes assisting users in obtaining necessary information and guidance, not just maintaining security.

To address these evolving needs, PKSS organized the Satpam Jamboree 2026 in Jakarta, involving approximately 600 personnel. The event focused on enhancing service skills, communication, and product knowledge. Participants received training in service excellence and product knowledge, and shared experiences with customer experience and human capital practitioners on the role of Satpam in building user trust. PKSS also recognized outstanding personnel for their performance and dedication.

“

Through this Satpam Jamboree, we are building our security personnel who are not only reliable in maintaining security but also capable of providing the best service.