Shier Guoo reopens after cockroach incident, vows enhanced food safety

The Shier Guoo hot pot chain has reopened after a three-day closure following a food safety incident. A customer reported finding a live cockroach in a vegetable dish at the restaurant's Taichung Meicun South branch, sharing the experience online and causing a stir. In response, the Wang Steak Group, which owns Shier Guoo, immediately apologized, replaced the meal, and initiated a full disinfection process. The branch was temporarily closed until July 2nd. The group also engaged professional teams for a thorough deep clean and employee training. Upon reopening, Shier Guoo reiterated its commitment to food safety, stating that all operational procedures have been re-examined and enhanced. The company has also launched self-inspections and strengthened patrols at all its branches nationwide. Many netizens expressed support, praising the restaurant's efforts and affordability, vowing to continue patronizing it.

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We have re-examined every possible link that could affect food safety, re-evaluated every work process, and simultaneously conducted deep cleaning of the store's equipment. We have also invited professional teams to inspect and confirm at the store again.