Singapore's SCDF to Cease Non-Emergency Ambulance Hotline 1777 in 2027

Singapore's non-emergency ambulance hotline, 1777, will cease operations on January 1, 2027. The Ministry of Home Affairs (MHA) and the Ministry of Health (MOH) announced the decision, stating that the service, first established in 1998, has become less essential due to evolving public transport and healthcare options.

The 1777 hotline served as a centralized referral platform, connecting the public with participating private ambulance operators for non-emergency medical transport. Its purpose was to preserve the resources of the 995 emergency hotline for life-threatening situations. However, MHA and MOH noted that the public now has numerous alternatives for non-emergency medical needs.

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Today, members of the public have more options for non-emergency medical conditions, including nearby general practitioner clinics and teleconsultation services.

These alternatives include readily available taxis and ride-hailing services for hospital trips, as well as increased access to nearby general practitioner clinics and teleconsultation services. Data from 24 private ambulance operators participating in the hotline revealed that only 6% of current bookings are made through the 1777 service, indicating a significant decline in its usage.

Consequently, the SCDF and the ministries have determined that the 1777 hotline can be phased out. The emergency services provided by the SCDF's 995 hotline will not be impacted by this change. For non-emergency medical advice, the public can contact the NurseFirst helpline at 6262 6262, where trained nurses will provide guidance on appropriate care options. Information on private ambulance operators, including contact details and fees, is available via go.gov.sg/pao.

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For non-emergency trips to the hospital, members of the public can also take taxis and ride-hailing services, which are readily available and commonly used.