Six Passengers Trapped 85 Minutes in Kaohsiung MRT Elevator; Operator Apologizes

Six passengers were trapped for 85 minutes in a malfunctioning elevator at the R11 Kaohsiung Main Station of the Kaohsiung MRT on Tuesday evening.

The incident began around 8:33 PM when the elevator, carrying six passengers from basement level two to basement level one, suddenly stopped. The safety mechanism engaged, locking the elevator car in place.

Kaohsiung MRT reported that maintenance personnel and the elevator manufacturer were immediately dispatched. However, repairs could not be completed quickly. During the wait, station staff communicated with the passengers through the elevator doors, providing reassurance and water, and ensuring ventilation.

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We are deeply sorry for this elevator entrapment incident.

Around 9:58 PM, an elevator technician entered the car from a maintenance hatch. After confirming the car was stable and would not move, a ladder was set up inside the elevator. The passengers were then guided to climb out one by one through the gap in the elevator doors. Although shaken, none of the passengers were injured.

Kaohsiung MRT issued a public apology for the incident. The company stated that the elevator would remain out of service until the cause of the malfunction is thoroughly investigated. They also committed to improving their maintenance and repair Standard Operating Procedures to prevent similar occurrences in the future.

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We have instructed the elevator contractor to conduct emergency repairs. This elevator will be temporarily suspended until the cause of the malfunction is identified.