Sony updates PlayStation terms: Inactive accounts face deletion

Sony is implementing a new policy for PlayStation Network (PSN) accounts, which will lead to the deletion of inactive accounts after three years. This change, detailed in updated service terms, means that any digital games and content purchased by users will also be permanently removed if their accounts are closed.

The process begins with an email notification sent to users identified as inactive. This message will instruct the account holder to log in to their PSN account to confirm they wish to keep it active. If the user does not respond to this email within a six-month period, their account will be permanently deactivated.

This new policy has drawn criticism from gamers, particularly concerning the irreversible deletion of purchased digital titles and other content. Many players invest significant amounts in their digital libraries, and the prospect of losing access to these games due to inactivity raises concerns about digital ownership and the long-term accessibility of their purchased media.

The update comes as Sony continues to shape its PlayStation ecosystem. The company previously announced plans to phase out physical discs by 2028, further emphasizing a shift towards digital distribution and services.