Telkom Akses Deploys 150 Technicians After NTT Earthquake

More than 150 technicians moved into Indonesia’s East Nusa Tenggara soon after an earthquake disrupted telecommunications infrastructure, and TelkomGroup said services returned fully within three days.

The technicians traced faults, inspected network conditions and repaired damaged points while dealing with limited access, changing terrain and possible hazards around their work sites. In Ende, crews worked in an area vulnerable to landslides and close to a ravine, making cable repairs especially demanding.

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In a disaster, connectivity is no longer merely a service, but an essential need for the community. That is why we ensure our teams in the field can move quickly to restore network infrastructure and support people so they can stay connected.

Before starting work, the teams assessed the surroundings, identified potential dangers and chose the safest way to proceed. They also followed health, safety and environmental procedures, including the use of protective equipment, communication between team members and repeated checks of local conditions.

Telkom Akses President Director Irphan Wijaya said connectivity had become an essential need during a disaster, rather than simply a service. He praised the technicians’ dedication but said their safety had to remain the priority as post-disaster conditions could change at any time.

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We appreciate all the technicians who continue to show their dedication by being present among the people of NTT. They are not only carrying out technical work, but also fulfilling a mission to ensure connectivity can once again support community activities. However, it is equally important that all technicians continue to prioritize safety and return safely to their families.