DistantNews
Support us
🇦🇺 Australia /Technology

Telstra Works to Resolve Network Issue Affecting Calls and Data

From ABC Australia · () English

Translated from English, summarized and contextualized by DistantNews.

At a glance

News Named sources Ongoing story
  • Telstra is working to resolve an issue affecting mobile calls and data connections for some customers.
  • The federal government has been informed and is monitoring the situation.
  • The outage has impacted various services, including taxi payments and regional train operations in Victoria.

Australian telecommunications giant Telstra is currently addressing an issue that is disrupting mobile calls and data connections for a portion of its customer base. The company confirmed the "issue affecting some mobile calls and data connections" on Wednesday morning and stated it is actively working towards a resolution.

We're looking into an issue affecting some mobile calls and data connections.

— Telstra spokespersonConfirming the network problem.

The federal government has been notified of the network problem. A government spokesperson confirmed they were advised by Telstra about the outage and understand the company's efforts to fix it. The situation is being monitored.

If you're having trouble connecting, try again as it may work on a retry.

— Telstra spokespersonAdvising customers on how to attempt connection.

The impact of the Telstra outage has extended to various services. In New South Wales, former NRL player and ABC broadcaster Luke Lewis reported being unable to pay for his taxi to the airport due to the connectivity problems. Meanwhile, in Victoria, all regional train services operated by V/Line have been suspended due to a radio network fault, with no estimated time for restoration. Transport authorities in Canberra are also investigating an information outage affecting their MyWay+ ticketing system, though it remains unclear if this is linked to the broader Telstra issue.

We're on it and will share an update as soon as it's fixed.

— Telstra spokespersonReassuring customers about the ongoing resolution efforts.

Telstra has advised customers experiencing difficulties to continue trying to connect, as connections may work on retry. The company stated it is "on it" and will provide updates as soon as the issue is resolved. The duration and full extent of the outage are still being assessed.

The government has been advised by Telstra that there is an outage affecting some mobile calls and connections.

— Government spokespersonConfirming the government's awareness of the Telstra outage.
DistantNews Editorial

Originally published by ABC Australia in English. Translated, summarized, and contextualized by our editorial team with added local perspective. Read our editorial standards.

More Stories

From Our Blog