“The family could not do laundry for a week”: A missing delivery exposes where the mistake occurred

A family in Vilnius spent a week without a washing machine after a delivery went astray, with the promised arrival date changing several times. The customer, Aidas, told Delfi that he ordered the appliance from Pigu.lt on August 24, along with delivery and carrying services.

The washing machine cost 193 euros, while delivery and carrying added almost 50 euros. The parcel reached a Lietuvos paštas sorting center on August 24, but remained there for a week. The scheduled delivery date, August 26, shifted repeatedly.

“I call the Lietuvos paštas parcel service every day. They can see the parcel, but no one can say when it will be delivered. (…) A family with children cannot do laundry for a whole week,” Aidas wrote. He said he had also tried to cancel the order.

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I call the Lietuvos paštas parcel service every day. They can see the parcel, but no one can say when it will be delivered. (…) A family with children cannot do laundry for a whole week.

Lukas Simonas Zadarackas, a representative of Lietuvos paštas, told Delfi that the recipient’s postal code had been entered incorrectly when the product was purchased. The mistake initially sent the parcel along the wrong route and caused the delay. “We regret that this parcel took longer than usual to arrive,” he said, adding that it reached the buyer on September 1. Parcel-tracking data confirmed the delivery.

The delay came as Lietuvos paštas reported strong growth in parcel deliveries. In the first half of the year, LP Express parcel lockers and couriers delivered 9.64 million parcels, one-third more than in the same period last year. The company said rising international e-commerce flows, particularly from major shopping platforms, contributed significantly to the increase. Shopping at small and medium-sized online stores is also becoming more popular.

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We regret that this parcel took longer than usual to arrive.