Thousands of Orange customers lose internet access due to 'technical incident'

Orange, a major telecommunications operator in France, announced a widespread technical incident on Monday that left thousands of customers without internet and mobile services. The outage impacted various services, including 4G, 5G, and roaming, as well as some services tailored for businesses.

The low-cost operator Sosh, which is also owned by Orange, experienced similar disruptions, though it had not yet issued a statement regarding the cause or resolution.

While Orange has not detailed the specific nature of the technical failure, the company stated that its technical teams are fully mobilized to analyze the situation and restore services as quickly as possible. They also extended apologies to all affected customers.

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Our technical teams are fully mobilized to analyze the situation and restore service as quickly as possible.

Real-time outage tracking website Downdetector registered a significant number of user reports shortly after 9 a.m. More than 1,500 reports were filed for Orange, and over 600 for Sosh during the same period, indicating the broad reach of the disruption.

The duration and full extent of the outage remain unclear, but the company's commitment to swift resolution suggests an ongoing effort to minimize the impact on its customer base.

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We apologize to the affected customers.