Three-pronged strategy drives Regent Galleria’s eighth straight year of double-digit growth

Regent Galleria expects another record year, with sales during the Golden Week period projected to exceed NT$1 billion and annual revenue forecast to top NT$9 billion.

Wu Wei-cheng, chief operating officer of Regent Hotels Group and managing director of the Regent Taipei, gave the forecast at the hotel’s annual Regent Night luxury retail event. He said the event traditionally produces at least one deal worth more than NT$100 million, and he expects that pattern to continue this year.

Regent Galleria has recorded double-digit growth every year since 2019. Wu said luxury consumption has changed in recent years as shoppers of different ages can buy through e-commerce or travel overseas more easily. The group has responded by giving customers reasons to visit through brands, food and beverage, and service.

The mall has added luxury jewelry and fashion labels, including Taiwan’s only Harry Winston location. Rolex moved in late last year, while Jo Malone and Chow Sang Sang are joining this week. Wu said more brands would follow.

Dining is another part of the strategy. Restaurants including Impromptu and CIRCUM regularly have no available tables, while SAAKA, created with a Thai chef whose restaurant was once named among the world’s 50 best, is preparing to open. Eight restaurants, including Lady M, are intended to extend visitors’ stays and increase the chance of shopping. Wu said service also means understanding what customers need, beyond providing 360-degree support for VIP clients, and creating an experience that brings them back.