Travel Alert: Airlines Face Hefty Fines for Lost Luggage in Peru

Air travelers heading into Peru's holiday season are reminded of their rights concerning luggage, with the National Institute for the Defense of Competition and Intellectual Property (Indecopi) emphasizing airline responsibility. Airlines are accountable for passengers' bags from the moment they are checked until they reach their final destination.

Failure to comply with consumer protection regulations can result in significant penalties for airlines, with fines reaching up to 450 Tax Units (UIT) if their liability is established. Indecopi urges carriers to ensure luggage arrives complete, in good condition, and with the passenger.

Should a passenger's luggage be lost, stolen, or damaged, airlines must respond. Travelers are advised to obtain a baggage registration ticket when checking in luggage, as this document is crucial for any subsequent claims. Taking a photo of the luggage before check-in and informing the airline of any valuable contents beforehand are also recommended steps.

If an airline fails to address the issue or refuses responsibility, passengers can file a complaint in the airline's official complaint book. Airlines have 15 business days to respond. Unsatisfactory resolutions can be escalated to Indecopi through its designated channels. Between 2025 and early 2026, 241 baggage-related complaints were filed, including 104 for lost luggage, 100 for non-delivery, and 37 for theft.