Two weeks later, still no sign of luggage lost during Barcelona strike

Doctor Ásgeir Theódórsson faced a frustrating travel experience with Icelandair, flying from Keflavík to Barcelona on August 6. Upon arrival, neither his luggage nor his wife's was delivered. The cause was a baggage handler strike at Barcelona Airport, which commenced on the same day, according to local media reports.

Theódórsson stated that Icelandair provided no prior warning about the strike or its potential impact on baggage delivery before their flight. Two weeks after their departure, the couple still had no information on the whereabouts of their belongings. Their trip was for Theódórsson's wife's 80th birthday celebration.

Passengers arriving on the flight experienced significant confusion at the baggage claim. Theódórsson noted that many others were in the same situation. After speaking with Spanish-speaking passengers, he learned the strike had been announced on August 4, and local media had reported on it. He received an email from Icelandair several hours after landing, mentioning potential delays due to the strike, but it did not specifically address lost luggage.

The couple spent eight nights in Catalonia without their luggage, including clothing, toiletries, and medication. Theódórsson described a chaotic situation at the airport, where staff handed out a link for reporting baggage delays. However, the provided website link did not function. Attempts to contact Icelandair were unsuccessful for two days, and when they finally connected, Theódórsson was told he would receive email updates, which never arrived. His daughter in Iceland eventually managed to get a reference number for the luggage, but Theódórsson has heard nothing since.