Vietnam doubles allowances for officials handling citizen complaints

Vietnam is set to significantly increase the daily allowances for public officials tasked with receiving citizens and processing complaints. Starting July 27, a new circular from the Ministry of Finance will double the current rates, aiming to better compensate civil servants for their work.

Under the revised regulations, officials handling citizen reception and complaint resolution at reception centers will see a substantial raise. For those not receiving a professional responsibility allowance, the daily allowance will increase from 100,000 VND to 200,000 VND. Those already receiving such an allowance will see their daily pay rise from 80,000 VND to 150,000 VND.

Officials working at the Central Citizen Reception Office will receive even higher allowances. Those without a professional responsibility allowance will get 250,000 VND per day, up from 150,000 VND. For those with the allowance, the daily rate increases from 120,000 VND to 200,000 VND.

The circular also sets a daily allowance of 100,000 VND for support staff involved in citizen reception, security, and medical services at reception centers. This rate is also doubled from the previous 50,000 VND. These adjustments are intended to motivate civil servants and align with new government decrees on citizen reception, ensuring a more efficient and dedicated public service.