Vietnam Railways deploys AI robots, launches command carriage

Vietnam Railways (VNR) has introduced a groundbreaking command carriage designed to modernize its services and operational capabilities. Launched on the Hanoi-Thai Nguyen QT3/4 route, this multi-functional carriage integrates advanced digital technology, serving not only passenger transport but also as a mobile hub for work, communication, and command operations.

The carriage's interior design draws inspiration from the scenic Da Lat-Trại Mát cog railway, featuring a unique, space-saving cog-shaped desk in the meeting room. Its standout feature is a sophisticated online connectivity and control system, enabling meetings, directives, and work processing to occur seamlessly during travel. This innovation marks the first time VNR has hosted executive board meetings aboard a train, effectively bringing the "field into the meeting room" to expedite decision-making in critical situations like natural disasters or security incidents.

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The carriage can become a mobile 'Forward Command Center' in emergency situations such as natural disasters, floods, security issues, or incidents, contributing to reducing processing time, increasing flexibility, and linking operational work with field realities, realizing the goal of 'bringing the field into the meeting room'.

Equipped with a large central screen and three surrounding displays, the meeting space can accommodate up to 20 participants, ensuring clear visualization of data and现场 information. The integration of next-generation 5G connectivity guarantees stable communication and data transmission across the entire route, even through challenging mountainous terrain where signal issues were previously common. This enhanced connectivity also opens possibilities for international communication.

In a significant technological leap, VNR is piloting the use of AI robots, specifically the KettyBot Pro, in its VIP compartments. These robots, equipped with AI and 3D obstacle avoidance, can navigate narrow aisles to provide passengers with personalized services. Their functions include greeting guests, providing directions, advertising products, and delivering food and beverages directly to seats. This initiative aims to elevate passenger comfort, modernize the service experience, and showcase VNR's commitment to digital transformation and a more professional, technologically advanced future for rail travel.

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Robot KettyBot Pro on the train today is equipped with AI technology, a 3D automatic obstacle avoidance system, and can move flexibly through narrow aisles. The robot will directly welcome guests, guide them, advertise products, and serve food to passengers' tables.