Vietnam's Dong Nai city to offer free Wi-Fi, photocopiers in public service centers

Dong Nai city is embarking on an ambitious plan to cultivate "friendly" local governments by 2030, prioritizing citizen satisfaction and accessibility in public administration. The initiative, detailed in a recent plan by the City People's Committee, aims to transform how citizens interact with local authorities.

A core component of the "friendly government" strategy involves enhancing communication and feedback mechanisms. This includes sending SMS notifications about transaction results, establishing easily visible suggestion boxes at commune-level People's Committees, and utilizing digital platforms like email, Zalo, and Facebook to gather public input. Additionally, administrative centers will prominently display lists of procedures, processing steps, and contact information for leadership.

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The center for public administrative services in Xuan Hoa commune has removed the glass partition between officials and citizens to create a closer connection.

To create a more welcoming atmosphere, the plan mandates improvements to the physical environment of public service centers. This includes removing glass partitions between officials and citizens to foster closer interaction, providing comfortable waiting areas with seating, fans, and air conditioning, as well as offering amenities like drinking water and reading materials. Free Wi-Fi and photocopy services will also be available to the public.

Furthermore, the initiative emphasizes the conduct of civil servants, requiring them to uphold ethical standards and exhibit courteous behavior. The city also plans to organize activities to express gratitude and offer apologies when necessary, acknowledging any shortcomings in government services. These efforts are part of Dong Nai's commitment to improving its public administration, building on its previous success where it ranked third among 34 localities in citizen satisfaction with government services in 2025.

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Youth union members of Dong Nai city support citizens coming to process administrative procedures.