Window fabrication firm fined, ordered to compensate consumer in Al Dhahirah

A commercial establishment in Oman's Al Dhahirah Governorate, specializing in fabricating and installing doors and windows, has faced legal action for failing to meet its contractual obligations. The Consumer Protection Authority (CPA) reported that the company was fined and ordered to compensate a consumer after a complaint was filed.

The dispute arose when a consumer contracted the company for window manufacturing and installation, making the full payment upfront. However, the company did not complete the work within the agreed-upon timeframe. Following legal proceedings, a court found the establishment's representative guilty of violating consumer protection regulations.

The court imposed a fine of OMR 500 on the representative and mandated the company to refund the consumer OMR 2,100. Additionally, the company must pay OMR 300 for damages incurred and cover all legal costs. The CPA emphasized that this ruling reinforces its dedication to protecting consumers and ensuring businesses honor their agreements, urging both consumers to report violations and businesses to comply with the law.

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The ruling underscores its commitment to safeguarding consumers' rights and ensuring that businesses honour their contractual obligations.