Żabka Stores Hit by System Failure, Causing Payment and Pricing Chaos

Żabka stores across Poland experienced significant disruptions on Sunday, with customers reporting widespread issues with payment systems and incorrect pricing. The problems began to surface around 9 a.m. and rapidly escalated, with the DownDetector portal logging nearly 250 reports by noon.

Customers described receiving unexpected, high discounts on scanned items, which prevented them from completing purchases. Reports indicated that both the payment system and the product pricing mechanisms were affected. The most concentrated reports of trouble came from Poznań.

In response to the technical difficulties, some Żabka store agents opted to temporarily close their businesses until the issue could be resolved. As of Sunday afternoon, the Żabka headquarters had not released an official statement addressing the malfunction or its cause. The company has been undergoing significant expansion, having opened 778 new stores in Poland and Romania in the first half of 2026, bringing its total to nearly 13,100 locations.