Amazon drone delivers package straight into Texas woman's swimming pool

A customer in Austin, Texas, experienced a startling and inconvenient delivery when an Amazon drone dropped her package directly into her swimming pool. The incident, which occurred recently, left the customer, Lindsey Austen, shocked and reconsidering her use of drone delivery services.

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I was shocked when it landed in the pool. I don't think I'll use drone deliveries again.

Austen reported hearing a loud buzzing sound and went outside to investigate. She captured video footage showing an Amazon Prime Air drone hovering over her backyard pool. The drone, equipped with six propellers, suddenly opened its cargo bay, releasing the package from an estimated height of 9 meters (approximately 30 feet).

The package landed with a splash in the water and was seen floating in the pool as the drone continued its flight. "I was shocked when it landed in the pool. I don't think I'll use drone deliveries again," Austen stated, expressing her disappointment with the service.

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I love how it gently throws my package from over 9 meters high. Now that's customer care.

The video of the incident quickly went viral on social media, prompting humorous comments from internet users. One user quipped, "I love how it gently throws my package from over 9 meters high. Now that's customer care." Another joked, "Maybe it ordered an inflatable mattress."

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Maybe it ordered an inflatable mattress.

Amazon, however, maintains that its drones are designed to deliver packages safely and securely. A spokesperson for the company stated, "Once the drone reaches the customer's preferred delivery point with their order, it checks to ensure there are no people, pets, or vehicles in the way before safely delivering the package." This incident follows other reports of Amazon packages ending up in water, despite the company's plans to expand its Prime Air service to 500 U.S. cities. Some residents have also raised concerns about the noise levels of the drones, which Amazon has compared to the sound of an electric toothbrush.

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Once the drone reaches the customer's preferred delivery point with their order, it checks to ensure there are no people, pets, or vehicles in the way before safely delivering the package.