Cà Mau brings mobile teams to homes to resolve administrative procedures

Residents in Cà Mau province facing difficulties accessing administrative services will soon receive assistance at their doorsteps. Starting July 15, 2026, mobile teams will be deployed to provide administrative procedures for the elderly, people with disabilities, families of policy beneficiaries, and other vulnerable groups.

The initiative, directed by the Cà Mau Provincial People's Committee, aims to bring public services closer to citizens who struggle with mobility and accessing government offices. The mobile teams will guide, receive applications, and deliver results directly to the residences of eligible individuals. Initially, the focus will be on essential administrative procedures that are frequently processed and directly impact citizens' legal rights and interests.

To ensure accessibility, the province will publicize hotlines for the mobile service teams on official websites and local information platforms. Designated public servants will be responsible for promptly handling support requests. Any issues beyond their authority will be escalated to higher authorities for swift resolution, preventing delays or undue inconvenience for residents.

Local authorities are required to establish these mobile teams and submit their formation decisions and hotline numbers to the Provincial People's Committee by July 10, 2026. Alongside this new mobile service, Cà Mau's leadership is also emphasizing the need to continuously improve the quality of administrative services and address any instances of harassment or non-compliance with regulations.