Cat Lai residents welcome new online public service support point

Residents of Cat Lai ward in Ho Chi Minh City are celebrating the opening of a new public service support point designed to bring online government services closer to the people. The initiative aims to simplify access to state digital platforms and legal information for the community.

Nguyen Thi Hieu Hanh, Vice Chairwoman of the Cat Lai Ward People's Committee, stated that digital transformation and administrative reform are crucial for improving the quality of online public services and ensuring citizens' right to information. The ward, home to nearly 18,000 residents across several residential areas, apartment buildings, and rental housing zones, is also directly impacted by major infrastructure projects. This context increases the demand for administrative procedures, legal guidance, and information on land, housing, planning, compensation, resettlement, and social security policies.

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Digital transformation, administrative reform, improving the quality of online public services, innovating service methods for the people, and ensuring the people's right to information are important tasks for all levels of government.

Hanh explained that the new service point will assist residents in completing online administrative procedures, using digital platforms, and accessing legal information. It will also provide consultations to address daily life challenges and citizens' rights and obligations. The initiative is particularly important given the ward's traffic conditions, which can hinder residents' ability to travel to government offices for assistance.

To ensure the model's effectiveness, Hanh urged responsible units to maintain regular and substantive operations, prioritizing citizen satisfaction. She called on youth union members and the Community Digital Technology Team to actively guide residents in using online services and digital applications. The ward also encourages residents to become active promoters of digital transformation and the rule of law within their families and communities. The local government pledges to monitor the service point's performance, address any difficulties, and explore ways to expand its support and enhance service quality.

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Through these two models, people will be supported in performing online administrative procedures, guided in using digital platforms, and will have access to legal information, and receive advice and answers to difficulties and problems arising in daily life and in the process of exercising their rights and obligations as citizens.