CDAA resolves all public requests through Tajawob platform in July

Oman's Civil Defence and Ambulance Authority (CDAA) has reported a perfect record for July, resolving all public requests submitted through its Tajawob electronic platform. The authority achieved a 100% response and completion rate, demonstrating its dedication to efficient public service and citizen engagement.

During July 2026, the Tajawob platform processed a total of 19 requests. These were categorized into seven inquiries, six suggestions, four reports, and two complaints. The successful resolution of every single request across these categories underscores the platform's effectiveness as a communication channel.

The Tajawob platform functions as a key digital link between the public and the CDAA. It allows citizens to submit various forms of feedback and concerns online, contributing to the authority's broader goals of enhancing transparency, improving service quality, and fostering greater community participation through digital means.

The CDAA continues to encourage the public to utilize the Tajawob platform for sharing feedback. This ongoing engagement is seen as vital for the continuous development and refinement of the authority's services, ensuring they remain responsive to the needs of the community.