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CFR Călători chief summoned over train conditions amid passenger complaints
🇷🇴 Romania /Technology

CFR Călători chief summoned over train conditions amid passenger complaints

From Adevărul · () Romanian

Translated from Romanian, summarized and contextualized by DistantNews.

At a glance

News Named sources New plan
  • Over 1,000 passengers have submitted complaints about CFR Călători train conditions, primarily citing lack of air conditioning and cleanliness issues.
  • Interim Transport Minister Radu Miruță stated that 65% of complaints concern non-functional air conditioning, especially on InterRegio trains where it's mandatory.
  • The director of CFR Călători has been summoned to the Ministry of Transport to explain the issues, with consequences promised for those responsible.

A wave of passenger complaints has prompted Romania's interim Minister of Transport, Radu Miruță, to summon the head of CFR Călători, the national railway company. The complaints, collected through a direct feedback form launched by the minister, highlight significant issues with passenger comfort and hygiene on trains.

65% is the percentage of those who say the air conditioning does not work; 29% say the second biggest problem is cleanliness in the toilets and carriages; 86% of travelers would not recommend the journey they made to someone else.

— Radu MiruțăThe interim Transport Minister shared statistics from passenger complaints regarding train conditions.

According to data released by Miruță, over 1,091 passengers have shared their experiences, with the most frequent grievance being the lack of functioning air conditioning. This issue affects 65% of respondents, particularly on InterRegio trains, which are mandated to have climate control systems. Cleanliness in both carriages and restrooms emerged as the second-largest problem, cited by 29% of passengers. Overall, 86% of travelers indicated they would not recommend their journey to others.

The data does not look good, which is why, at 10:00 AM, I invited the director of CFR Călători to the Ministry of Transport. We work simply to shine a light on the cause: in the table with each case reported by travelers this week, I have created another column in which CFR must complete the explanation within two days. Each complaint must have an answer. And where there are culprits, there must also be consequences.

— Radu MiruțăThe interim Transport Minister explained his actions and expectations for CFR Călători's response to the complaints.

Miruță expressed his concern over the findings, noting that approximately 70% of the complaints originate from passengers using InterRegio trains. He has instructed the director of CFR Călători to provide explanations for each reported case within two days, emphasizing that accountability will be enforced. The feedback form remains open, allowing passengers to continue reporting problems as the ministry seeks to address the root causes and implement necessary corrective measures.

The time when problems were hidden in reports is over. From now on, every reported problem must be addressed.

— Radu MiruțăThe interim Transport Minister emphasized his commitment to transparency and problem-solving.
DistantNews Editorial

Originally published by Adevărul in Romanian. Translated, summarized, and contextualized by our editorial team with added local perspective. Read our editorial standards.

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