Digital CX Awards 2026 Honors Banking Innovations, BCA Secures Multiple Accolades

The Digital Banker has honored leading financial institutions for their digital banking innovations at the recent Digital CX Awards 2026.

Indonesian bank BCA was a significant recipient, earning accolades for its myBCA, myBCA Bisnis, and Ocean by BCA platforms. These services were recognized for providing relevant, accessible, and customer-need-oriented banking solutions. The awards underscore BCA's dedication to digital transformation centered on customer needs.

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We believe that digital transformation must always be centered on customer needs. Therefore, BCA continues to develop various digital platforms and services that are secure, easy to use, and able to provide added value for individual and business customers.

At the national level, myBCA was named Best Retail Bank for Digital CX – Indonesia, while Ocean by BCA received awards for Best Wholesale/Transaction Bank for Digital CX – Indonesia and Outstanding Use of Digital Channels for Improved CX – Wholesale Banking. BCA also secured an award for Excellence in Consistent Multi-Language CX.

Regionally, Ocean by BCA with myBCA Bisnis achieved recognition as Best Wholesale/Transaction Bank for Digital CX – Southeast Asia and Outstanding Digital CX – Cash Management Platform – Southeast Asia. These awards reflect BCA's strong position in the national digital banking ecosystem, with 99.8% of its transactions being digital in Q1 2026.

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This growth is certainly supported by a stable corporate and commercial transaction banking line through our various applications and platforms, while strengthening BCA's position as a main pillar in the national digital banking and cash management ecosystem.