DSB's Lost and Found Office Relocates to Høje Taastrup Amidst Growing Clutter

DSB's lost and found office is moving from its long-standing location at Copenhagen Central Station to Høje Taastrup. The Danish national railway company cited a growing number of unclaimed items as the reason for the relocation, stating that the current facilities are insufficient to handle the volume.

The office receives an estimated 26,000 items each year. Many of these items are stored for extended periods. "If customers forget their belongings on the train, most things end up as lost property, and with so many annual forgotten belongings, our employees need more space to handle the cases," explained customer manager Charlotte Kjærulff in a press release.

Staff at the lost and found office work to match customer inquiries about missing items with the property that has been handed in. The majority of returned items are sent back to their owners via postal service. Alternatively, customers have the option to visit the office in person to collect their lost belongings.

“

If customers forget their belongings on the train, most things end up as lost property, and with so many annual forgotten belongings, our employees need more space to handle the cases.