Ecuador's ANT streamlines license renewal process starting August 31

The National Transit Agency (ANT) in Ecuador is implementing a significant change to its driver's license application and renewal process, effective August 31. This reform aims to alleviate the long waiting times that have plagued citizens, particularly in Quito, where some applicants spent over 12 hours seeking service in August.

The core change involves eliminating the need for users to select a specific date and time for their appointments. Instead, individuals will choose their preferred agency and complete the necessary payment online. The system will no longer require users to book a specific slot, and any dates or times displayed will not guarantee service timing. The online payment receipt will serve as confirmation of the transaction.

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The citizen must select the agency where they want to carry out the procedure and make the corresponding payment in advance.

Under the new system, the day applicants can visit an agency will be determined by the last digit of their national identification card (cédula). The ANT has established a schedule: Tuesdays for IDs ending in 1 and 2, Wednesdays for 3 and 4, Thursdays for 5 and 6, and Fridays for 7, 8, 9, and 0. Within each designated day, services will be provided on a first-come, first-served basis, subject to the agency's operational capacity.

While the appointment scheduling is being removed, the initial online steps remain. Applicants must still access the ANT's institutional system, select an agency, and make the required payment before visiting in person. The agency also noted that some offices may accommodate walk-ins outside the strict last-digit system if their operational capacity allows. The reform comes after widespread frustration over extended queues and lengthy waits at licensing centers.

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The digital appointment will cease to constitute the requirement that enables in-person service.