FG completes paperless transition across ministries

Nigeria's Federal Government has officially completed its transition to paperless operations across all 38 federal ministries and extra-ministerial departments. This significant reform, aimed at modernizing the public service, met the December 2025 deadline for full digitalization.

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We are embracing innovation, resilience, and technology-driven reforms to strengthen governance and service delivery.

Head of Civil Service of the Federation, Didi Walson-Jack, announced the achievement at the International Civil Service Conference 2026. She highlighted the reform as part of broader efforts to embrace technology-driven systems and innovation for better governance and service delivery. Walson-Jack emphasized that Artificial Intelligence should complement, not replace, human judgment in public administration.

The government's AI-powered Service-Wise GPT platform has proven instrumental, recording over 50,000 conversations since its introduction. Walson-Jack noted these are not mere statistics but evidence of technology adoption that solves real problems. She credited President Bola Tinubu's leadership for strengthening accountability and performance across the public sector.

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These are not vanity metrics. They are evidence that technology, when it solves real problems, gets adopted.

Support for the digital transformation agenda also came from Galaxy Backbone and its technical partner, Crown Interactive, through the 1Government Cloud initiative. Wumi Oghoetuoma described this platform as a government-focused digital workspace designed to center civil servants in public sector transformation. The initiative provides secure digital tools, including official email, document management, and video conferencing, on sovereign infrastructure, aligning with global Digital Public Infrastructure principles.

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The civil servant is also a citizen. She is not just the person behind the desk; she is the person the desk was built to serve.