Gorontalo Deputy Governor Launches Public Service Maladministration Assessment

Gorontalo Deputy Governor Idah Syahidah officially launched the 2026 Maladministration Assessment for Public Services, signaling a strategic move to strengthen the regional government's commitment to professional and integrity-driven public services free from maladministrative practices. The event, held at the Gubernuran, was attended by key figures including Ombudsman RI Member Partono and Head of the Ombudsman RI Gorontalo Representative Muslimin B. Putra, underscoring a strong synergy between regional authorities and oversight bodies.

In her address, Idah lauded the Ombudsman RI's consistent evaluation of public service delivery. She emphasized that this meeting transcends mere administrative procedure, serving as a crucial platform for evaluation and aligning perceptions to prevent and control potential maladministration sustainably. "Public service is the face of the government to the public. The quality of service is not only measured by speed and ease but also by procedural certainty, clarity of information, fairness of service, and freedom from maladministrative practices. Therefore, this evaluation must be a momentum for real improvement," Idah stated.

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Public service is the face of the government to the public. The quality of service is not only measured by speed and ease but also by procedural certainty, clarity of information, fairness of service, and freedom from maladministrative practices. Therefore, this evaluation must be a momentum for real improvement.

The deputy governor highlighted a shift in the assessment's focus towards the prevention and control of maladministration, urging all regional apparatuses to take this paradigm change seriously. She stressed that the outcomes of previous evaluations should serve as a roadmap for strengthening policies and enhancing service implementation to ensure tangible benefits for the community. The Provincial Government of Gorontalo is committed to leveraging the 2026 assessment as a catalyst for bureaucratic reform, which will involve reinforcing service standards, enhancing staff capacity, adopting information technology, and strengthening internal oversight within each regional agency.

Idah paid special attention to the agencies selected as the focus for this year's evaluation, including the Department of Education and Culture, the Department of Social Affairs, the Department of Population and Civil Registration, and the Hasri Ainun Habibie Regional General Hospital UPTD. She firmly instructed these departments to use the Ombudsman RI's previous recommendations as an absolute guide for improvements, expressing a desire to avoid repeating past negative feedback. "I ask all regional apparatuses that are the locus of evaluation to make the Ombudsman's recommendations a guideline for improvement. Do not repeat the previous year's notes, but show progress," she urged.

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I ask all regional apparatuses that are the locus of evaluation to make the Ombudsman's recommendations a guideline for improvement. Do not repeat the previous year's notes, but show progress.