How to Apply to Consumer Arbitration Committees via e-Devlet in Turkey, Required Documents, and 2026 Limit

Consumers in Turkey can now easily file complaints with Consumer Arbitration Committees using the e-Devlet digital platform, eliminating the need to visit offices in person. This digital service streamlines the process for addressing issues with faulty goods or subpar services purchased from stores or online.

The monetary limit for disputes that can be handled by Consumer Arbitration Committees has been set at 186,000 Turkish Lira, effective January 1, 2026. This update is determined annually based on inflation and revaluation rates. If the value of a dispute is below this threshold, consumers are legally required to apply to the relevant Provincial or District Consumer Arbitration Committee.

For disputes exceeding 186,000 Turkish Lira, direct application to the committee is not possible. Instead, parties must first engage in mandatory mediation. If an agreement cannot be reached through mediation, a lawsuit must be filed in a Consumer Court. The e-Devlet process involves logging in with a Turkish ID and password, searching for the "Consumer Arbitration Committees Application" service, and filling out a form detailing seller information, dispute date, and the complaint amount, along with a clear chronological explanation of the issue.