IIT Experts to Help Fix CBSE Portal Glitches

India's Union education minister, Dharmendra Pradhan, has directed a team of professors and technical experts from IIT Madras and IIT Kanpur to help the Central Board of Secondary Education (CBSE) fix its post-result services portal. The directive comes amid numerous complaints from students and parents about technical problems affecting the re-evaluation process and concerns over lower-than-expected scores in Class 12 exams under the new digital evaluation system.

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The expert team will implement focused technological improvements of the systems and technical workflows and will specifically examine portal stability and server performance.

The expert team is tasked with implementing technological improvements, examining portal stability and server performance, and assessing the overall IT infrastructure. The ministry stated that the team will assist in taking corrective measures to ensure accuracy in login authentication, user access, and payment gateways. The statement reiterated that "student interests remain paramount" and stressed the need for CBSE to prioritize corrective actions for a "transparent, efficient and student-friendly system."

This intervention follows the declaration of CBSE Class 12 results on May 13, which saw the overall pass percentage drop to 85.20%, the lowest since 2019. Many students and parents have expressed doubts about the accuracy of evaluations under the Board’s On-Screen Marking (OSM) system. In response to the concerns, CBSE announced revised post-result procedures, allowing students to obtain scanned copies of their evaluated answer books before applying for verification or re-evaluation.

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student interests remain paramount

The portal faced significant technical issues and heavy traffic, leading to the deadline for obtaining scanned copies being extended twice, ultimately to May 25. This year marked the first full rollout of the OSM system, under which 9.866 million answer books were digitally evaluated. The scale of the problem is reflected in the 294,000 applications received for over 856,000 answer books, a substantial increase from the previous year. Students like Sarvagya Singh from Jharkhand have reported discrepancies in their scores, potentially impacting their university admissions.

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The final tally makes absolutely no sense. My bare minimum should never have dropped below 85%.